Fiestify Privacy Policy

Fiestify manages this store and this website, including the data, content, functions, tools, products, and services to offer you, the customer, a tailored shopping experience (the “Services”). Fiestify uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us by any other means. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with what is set forth herein.

1. Personal information we collect or process
When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it can no longer identify you or be reasonably linked to you.

We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and what applicable law allows or requires:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, and financial accounts, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to your cart, save to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including the information you provide in your communications with us, for example, when submitting a customer service claim.
• Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including details about your interaction with the Services, such as how and when you use or browse them.

2. Sources of personal information
We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
• From our partners or other third parties.

3. How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, personalize, and improve the Services. We use your personal information to provide you with the Services, which includes fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include the use of your personal information to customize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, as well as displaying online ads about products or services on the website itself or on other websites, including based on items you have previously purchased, added to your cart, or other activities carried out on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
• Communications with you. We use your personal information to provide you with customer service, respond to your requests, provide you with services effectively, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

4. How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, order management, and shipping).
• With business and marketing partners to provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for personalized advertising and marketing purposes, based on your online activity with different businesses and websites.
• When you instruct us, request it, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or by using social media widgets or login integrations.
• With our affiliates or, in general, within our corporate group.
• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the Terms of Service or corresponding policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services, in order to provide and improve the Services for you.

To provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties who may be located in countries different from yours.

Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify’s platform.

In these circumstances, Shopify is the controller of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes.

For more details on how Shopify uses your personal information and what rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal

6. Third-party websites and links|
The Services may include links to websites or other online platforms operated by third parties. If you access links directing you to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions.

We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain.

The information you provide in public or semi-public spaces — including the information you share on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitations on its use by us or third parties.

The inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated within the Services.

7. Children’s data
The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under the age defined by applicable law in your jurisdiction.

If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

8. Security and retention of your information
Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.” In addition, any information you send us may not be protected during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

9. Your rights and options
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Communication preferences management. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations set forth in local law, you may exercise the following additional rights beyond those listed above:

• Objection to processing and restriction of processing. You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.
• Withdrawal of consent. When the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of the processing carried out based on your consent before its withdrawal.

You may exercise any of these rights through the channels indicated in the Services or by contacting us using the contact details provided below.

For more information on how Shopify uses your personal information and the rights you may have — including those related to data processed by Shopify — you can visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as provided by applicable law.

10. Complaints
If you have a complaint about how we handle your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us again using the same details, or to file a complaint with your local data protection authority.

For the EEA, you can find a list of data protection authorities here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
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11. International transfers
Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and notify you of changes as required by applicable law.

13. Contact
If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, please call us, email us at fiestifyspain@gmail.com, or contact us at Carrer de Calders 4, 08003, Barcelona, Spain.

For the purposes of applicable data protection law, we are the data controller of your personal information.